[Resolved] Croma — faulty croma brand refrigerator

Ruchit Khanna

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra, 400049

We had purchased a croma brand refrigerator with extended warranty the sales person persuaded us that we will take care and always take care of your needs and service timely if any problem occurs
Since jan 2018 the product isn’t working so raised a complaint after persistent follow up my complaint was attended after a long wait they said we will repair the compressor and february it was repaired again in march the same issue the refrigerator stopped working again
In april a technical person came to visit said within 2-3 working days will fix the compressor but now he doesn’t answer our calls and nothing has been done
Haven taken extended warranty service is not rendered how awful is that on your company
Stop lying to people and sell brands which you can’t give service for
Complaint no mum290318ew00133

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Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Ruchit Khanna

from Gurgaon, Haryana

I have spoken to their customer care team Some lady Vijayshree first she said your complaint will be attended soon then when I persisted I wanted name of the senior Management she again put me on hold and said 23/04/18 before 2 PM technical person will come with the required part and repair.
She even confirmed my complaint was raised 1st in Month of February 2018
I just got off the phone with the technical person who had visited my house to check what the complaint was for and he also had assured me repair in 2-3 working days. Today he says I do not know the status of the part that was supposed to be replaced his contact no. [protected]. Come on Croma you can do better with excuses
Your just wasting my extended warranty time and then put your hands up and say your out of warranty period.

Extremely unprofessional is an understatement

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.