[Resolved] Croma — Fraud in billing

amitanshu jain

from Noida, Uttar Pradesh

Jun 26, 2022

Address:

dlf mall saket , New Delhi

Recently i purchased a samsung tv from croma and paid them 1, 51, 000 from my credit and debit cards, was suppose to get the cashback which i havent, the bill which was delivered to me with the tv is for 141, 700... this is appx 10 thousand rupees less then what i have been charged and no cashback or refund has happened for the extra surplus amount charged... infact they have sold me separately a warranty of 15 thousand plus for which i paid separately and they delivered the product after 7 days of actual payment...so till 7 days i was not aware of this fraud as i got the actual bill croma with the product delivery only... i need the refund of the extra billing charged to me then the actual billing cost of the product

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Jul 31, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.