[Resolved]  Croma — fraud installation team from croma

Address:

New Delhi, Delhi, 110017

May i solicit your kind help so that this case of mine gets resolved through proper channel

I had brought a split ac of 1 tonne from the croma store at select city walk, new delhi.

I had purchased it on 02.03.2018 (Friday). My invoice number is sla[protected].

The installation guy was unprofessional right from the beginning.

He called me up on saturday to enquire what all i needed, did i need extra copper wire length, did i need bracket, pipe etc.. When i told him that i had purchased bracket from croma and that there was no need for extra copper wire for me, he said then your installation will take time
After lot of request he came on sunday (Today).
He was constantly on the phone (Earphone) with some girl talking in vulgar language which was so uncomfortable for my family
He said that the bracket i had purchased from croma was not useful and got another longer one.
He charged rs 1550 from me, without getting any signatures done (No job sheet was given to me to be signed) and did not provide any bill for it. When asked for it he said go to the croma store and get a bill
He took away around 1m of copper wire that was left after the installation
The remote provided with the ac was not working and he even refused to address it. Saying that i had brought it from croma and that croma would send a demo team to address concern
The installation has been done in a very ugly manner without any neatness (The sleeve provided with the ac was not used, the drian pipe is not clamped etc)
He entered my house at 12:45 am and left after 4 hours around 4:40pm leaving the entire place in a mess without even trying to clean anything

Kindly look into this matter since i believe in brand tata and this guy looked like a criminal to me

Expecting a professional and quick resolution

Regards

Qaiser

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