Croma — Gift card Deactivated on Order Cancelling

pdg07

from Pune, Maharashtra

Mar 30, 2023

Address:

Pune

Hi Team,

I had raised an order for a wrong model and completed the payment transaction using

1. Two gift cards worth 2000 Rs.
2. UPI payment of 599 Rs.

Thought the UPI payment was credited back in my bank account. I haven't received any confirmation on Gift Card refund.

When I try placing order with same Gift Card Id and Pin, I receive an error stating

Gift card deactivated, zero balance.

Can you please activate my Gift Card again so that I can place the order again.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 31, 2023

Verified Support

Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.