[Resolved]  Croma — Gift cards

Address:	400064
Website:	www.cromaretail.com

Today i have seen the dirty face of TATA firm CROMA which i used admire for their ethics, social works and value. Unfortunately today sad to say that it is money making company without any value and ethics:
Issue:
1. I had redeemed my points of HDFC card against 4 croma cards 1000 each.
2. At the time of redemption nobody had told me about expiry of card.
3. Expiry date is not embossed / written on the card like any gift cards.
4. Earlier i had come to croma to purchase table fan and coolers at Malad shop but, could not use the card as the shop did not had the stocks.
5. Today when i had come for purchase i have selected few items so that i can use the card but, the team at SHOP says card is expired and to use this card i have to top up Rs.500 each on individual cards that means to use my Rs.4000 worth card i have to charge Rs.2000 which is 50% of my card value.
6. When i explained i don’t have extra need as i don’t have any immediate need of buying for worth 2000 in electronics item, i requested them to consider the card as nowhere it is written expiry information but, the staff denied saying this is company policy, i strongly feel cheated and found this is unethical practice.
7. My image of TATA group wiped and decided to close all association with TATA groups and returned the GIFTS card at the shop.
7. Irony is nobody at shop were clear about the expiry logic few were saying its 6 moths another few staffs were saying 365 days, the staff at your shop was no were not clear about the validity of but, the croma team expect me to Guess the expiry of the card without any communication and writing on the card.
Contrary, i had issued with a HDFC gift card, which had clear embossed expiry date, in spite of all these explicit information after the expiry when i approached them they reissued the new card with extended validity . I salute their customer centric approach and good practices and i feel pity about CROMA business model for cheating practice.
Good bye,