[Resolved] Croma — got repaired many times within short duration | |||
I had purchased new croma led tv 42' before an year by having much confidence on croma industry and on its service. But just after 4 months it went on repair within warranty period itself. Then croma service took 2 to 3 months to resolve that issue even after many followups. Now again am facing the problem as picture is not visible (Even no light in the screen) and sound is audible well enough although. I have raised a request for service. Technician have come for service and conveyed me that pcb was got damaged and has to be replaced. But i strongly believe pcb is working fine since if it got damaged then nothing have to be worked, here i could hear the sound clearly from tv, the only problem is picture is not visible. And i have got a call from spare parts department to ask for opinion to buy the "pcb" which costs around rs.7000 to rs.10000. Am really not satisfied to pay this amount because it is very new tv and even i didn't remove the cover untill now. I have bought this tv for rs.40000 but it is not even worked for 2 years without any repair then how can i suggest others about this croma product. Please take this as very serious concern and do some favor by offering the all the services from your end. Am ready to pay service charges and but am worried to pay this much high cost spare parts without even completing 2 to 3 years of age. Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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