[Resolved]  Croma — Guarantee card.Instruction booklet, receipt

Address:

600029

Dear Sir,
I am sad to say that the customer service at your show room on Nungambakkam High road in chennai is really pathetic. On December 19, 2015 i purchased a Bajaj Baking oven and a cake mixer-Croma product. I very clearly told the sales girl in attendance that i am 65 yrs old and please dont make me come again for the guarantee card and baking oven instructions. She assured me that every thing is checked and packed inside the box. To my dismay when i opened the container i was aghast to see that there was no instruction booklet nor the two year warranty card. I was also told that i would receive a mail.
Till date i have received nothing, neither a bill nor instruction booklet nor guarantee card for the product. I paid a sum of RS10399 totally thru my HDFC- CARD.
I request you to kindly look into the matter and ensure i receive all my documents.
I would also like to add that your sales persons are a reluctant lot at this show room.
I have purchased goods like a fridge, etc from your Hyderabad showroom and i must say i received very good customer service.The reason why i decided to buy these products from CROMA. It turned out to be very disappointing.
I hope i do receive a proper reply to the above.
Mrs Susheela Rhine