[Resolved]  Croma — Hair color

We have purchased a air cooler from Croma store Agra. On the 7th day of purchase cooler automatically shut off, then we log a complain in customer care they told us that it will take atleast 10 working days to a technical person to come to you home to check the cooler because it was 'Id' time. After 2 or 3 days we got the message that the complaint is resolved. But the person never come to my home to resolve the issue then also they have closed the complaint. Again we have logged the complaint after 2 or 3 days the technician came to our house to check the cooler, after that he changed the capacitor then also the problem was same then he said he need to change the motor of the cooler, we asked him how much time it will take to change the motor he said it will take 2 days. After 2 days he came and changed the motor of the cooler but again the problem was same it was not working the fan speed is very slow even it is on high speed. He make the video of the same and send it to his manager Mr. Mohammad Ali from Greater noida. He said we have to go to the store and tell the same thing to the manager, so we went there and told the store manager(Agra) but he said i will mail it about the same but we cannot change the cooler. After 2-3 days we again called up to Mr. Mohammad Ali to ask what is he going to do with this cooler but he said everything is fine. He is not going to do anything in this. We told him that we will going to complain about him so he said ok do it. Now please tell me who is going to sove our issue i think this is our worst experiance with Croma we are not going to purchase anything from Croma and not going suggest anyone to purchase anything from Croma.