Croma — Help me for fake product, I want new piece or return it

Address:

502, victoria heritage, near shadeep school no4, vip circle, surat, gujarat, 394105

I purchased air conditioning on 1st may 2022 from croma online website(https://www.Croma.Com).

Ac is installed and but no ac cooling comes working the same as the fan. (ac is bluestar 1.0 ton invertor and 3star ac)

ac is a totally fake fraud product given.

I complain 3 times about this defective ac to croma/bluestar but no one is came to my place to replace or return this product.

Croma website had done fake remark on my complaint is "swing not working" without talking to me or any visit to my place.

My ac totally working like a fan.

Please help me to return this fake product and give me a refund of the bill amount (31190 inr) plus installation 2000 inr money

i don't want this faulty piece and i don't want to repair this. I had paid full so i want working new ac.

Bill and all screenshots are attached in the attachment please check it.

Also registered this champlain at consumer care india "docket number:3489959"

from,
meera patel
jashn technology
+91-[protected]