Croma — Hopeless customer service from croma retail

Address:

Gurgaon, Haryana

I have ordered "JBL Jembe 2 Bluetooth speaker" from http://www.cromaretail.com/ site on 20th November 2014 and the order Ref. No. SLE002EC0009833 I received the item on 25th November 2014. I found following issue are in the delivered item, 1. Power adaptor is missing. 2. The box back was not shielded 3. The box looks like too old and seems second hand. Hence I am not able to use the item. On the same day I sent mail to [protected]@croma.com, [protected]@cromaretail.com, [protected]@cromaretail.com, customer.[protected]@infinitiretail.com with product snap. Then called up customer care number[protected]. And I was surprised that they do not have policy to take complaint over phone. Since then I have not received any update from cromaretail. And ever alternate days I called up customer care number. But always they says it is being processed by concerned team. But when I ask them for the contact details of that concern team, they simply reject it. I do not know whether I issue will be resolve ever or not. So I am putting my complaint here and expecting some resolution.