[Resolved]  Croma — Humanity Insult

Address:

Bangalore, Karnataka

The customer service was very worst.1st time to the store. Will never come again. Will also let this known to my friends and relatives.Bought a vacuum yesterday. The rep never told the model i chose is a small house. We asked for the model, even after asking for the features - she kept answering in one or two words.Believing Croma as a brand - bought the product.Came home it works for 15 mins then it goes off. Waited for an hour. Still didn't work.Went back to the store this morning. Spoke to all the people possible. They said the motor will stop working if it is heated & this product is for small house. Main is a 3 bk house. Every 15 mins if goes off & if i need to wait for 1 hrs for it to work. No point.The person who sold this never explained this is for small house. After billing we opened the box there to check whether its working. Now the customer service people said they do much about this.I wants to but another brand giving this one. Informed even i will pay more. As this of no use. Very very pathetic service. Every body in the place ran away. Without answering our complaint.At last a manager came Harmeet Kaur, Emp Id:7684 . She was very very poor. She didn't even listen to my query. She kept saying we will not do replacement for open box. Lack of customer service, poor product knowledge & poor attending skills made me to buy a product where i need to buy a product, which is not useful to me any more. The people around where making fun of me. As i bought a product just for Rs. 2100. And i came a to raise a complaint. I think a customer who bought even for 500 rupees is a customer still. It was a insulting customer service. Will surely go for consumer claims FOR HURTING MY FEELINGS.I KNOW THIS IS JUST ANOTHER COMPLAINT FOR U. BUT FOR ME COMPLETE WASTE OF MONEY, TIME AND MORE THAN THAT ITS A HUMAN INSULT.