[Resolved]  Croma — I deposited money for LG 70 inch TV now the store is not delivering

Address:

Croma Store, South Extension, New Delhi

I visited Croma store, South Extension on 17/10/2020 and deposited the advance booking amount of Rs. 10, 000 for LG 70 inch TV. The next day (18/10/2020) they called me and said since this had already been billed at another outlet before me, now they will not deliver. They wasted my time in the first place in the store, while I had made up my mind soon after entering the store to buy the TV, by offering cash back and EMI options which took one hour to figure out and finally they said that this was not possible. Now they are saying that since it was booked at another outlet before me, they will not deliver the TV. I take strong objection to this unethical behaviour and demand that my product be delivered as I have already deposited the booking amount as well. I am a senior media person and my time is very precious, and being such a big brand, I expect that Croma do justice and get my product delivered. My senior citizen mother was also with me for so long in the store, and I exposed her as well in this Covid time. I expect quick redressal of my grievance and hope to hear from you at the earliest.