[Resolved]  Croma — In a state of disappointment , hoping Croma management cures it.

Address:	400070
Website:	www.cromaretail.com

Hi I would like to draw your attention toward my purchase of product from croma. I have brought a refrigerator from croma invoice no: SLF02A[protected] on 29/12/2015 and i had mentioned that i want the delivery on next day because i am hosting a party on 31/12/2015 and i need my new refrigerator so they assured me that the delivery is always done on the next day itself so i need not worry. It got late and i had not received my package on 30/12/2015 so I called croma customer care thrice with my number 993000**** and they first told me to wait till 9 pm when expected delivery time on my bill was 9am to 5 pm later they made an excuse and said they have some system issue. I waited patiently only expecting to get the delivery by 31/12/2015. But when i called in the morning of 31/12/2015 i was devastated by hearing that i am not receiving my refrigerator on that day as i had hosted a party on the same day. So I also visited my purchasing store of croma . But was only humiliated and petrified. I am a very old customer of croma and all my family, relatives and friends are customers of croma stores all over india when everyone heard this they were ashamed to be a customer of croma stores. It would have been a lot better if somebody could have at least made a call to inform me and update me about my delivery. However i have still a little trust in croma stores and i am hoping to receive my package by 1/1/2016 . Thank you