[Resolved] Croma — incomplete delivery of tv set from "croma bandra outlet"

Arnab_AD

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had purchased a tv - samsung qled 80r from croma bandra outlet. While i made complete payment on sat, 26th oct (Invoice number - sla[protected], i was promised delivery by next day. While the tv was delivered the next day, the wall mount kit was not delivered citing unavailability and it was promised to be delivered in next 48 hrs. The subsequent calls to the outlet and the sales executive have gone unanswered and i am yet to receive the wall mount kit.
This callousness is not expected from a reputed brand like croma.

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May 16, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Croma Customer Care's response Hi sir, as per our records, our service team has been in touch with you regarding a resolution for this issue. Feel free to reach out to us at[protected] or write an email at [protected]@croma.com if you require any further assistance.

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Comments

Priyashree Chauhan

from Delhi, Delhi

I have purchased livpur water purifier they give me extra waranty than after one year I called but they say call livpur customers care service center what the hell's they only make customers foolish it's only making money pls dont go for extra waranty n croma

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.