Croma - Infiniti Retail Limited — Laptop Replacement

Address:

Mumbai City, Maharashtra

Dear sir, I have bought lenevo laptop from Juhu croma outlet on 18/03/12 and also took 2 years extended warranty along with laptop but from last five months I have facing problem in my laptop. Since I have send laptop 4 Times to Croma dahisar outlet for repaired but after every 2 days I am facing same problem. I am fed up of sending laptop for repair and every time your executive and manger giving me false commitment of issuing credit note or replacement. I have lost my so many projects due to not having system and also I am paying heavy internet charges every month from last 5 months which I don't even use. I have bared around lacs of rupees loss as I loose my projects due to not having laptop. Croma is a unit of TATA which is very we'll known for trust and service but I got cheated from your dahisar outlet and only option which left with me to filed a complaint Below is the details of my bill and laptop. Invoice no- SLF02A[protected]. Lenevo G[protected] amounting 34499/- plus amount of extended warranty was Rs. 1, 900/- total Rs. 36, 400/- I have visited so many times last week but every one is just throwing their responsibilities giving me false commitments & whenever i asked them to get me in writing they wont. I wrote so many mails to their respective authority but no one is resolving my problem. They are playing blame game internally with their department & now saying that this was due to goo[censored]p or miscommunication between them. I escalated this issue to Higher Authority of Croma but every one is just saying that they don't know about this problem & not even entertain me. For that i mail my complaints to Mr. Ajit Joshi after that they have starting responding me. Now they are forcing me to collect my Laptop from stores. I am fed of chasing everyone as no one is ready to solve my problem.I am loosing my penitent, money & time. Please help me in this Thanks & regards Deepak Shinde [protected]