[Resolved] Croma — Installation not done as promised | |||||
Service Request no- SR[protected] has been registered and still not getting resolved. Several updates has been done on that. I have purchased Croma 32'' LED on sunday 10th April, as promised it got delivered on monday 11th April. But today it is 14th April and installation is still pending. even after several complaints no body bothered to call. This is seriously a pathetic service. When called the customer care, the same repeated response I get- "We have escalated this issue and you will get a call from installation team". My question is- Who are these installation guys, who had not even contacted me. Apart from this customer care number, I have no other contact number. Please get this resolved, else I have to process a Sales return. Regards Hamza [protected] Was this information helpful? | |||||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Thank you for sharing your contact details.
We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected] or SMS to 56677 and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma