[Resolved]  Croma — Installation of Havells water heater

Address:

Swastik Park, B wing, B-05/501, Floor 05, beside Rainbow International School, Thane west, Ghodbunder Road

On 14th Jun 2021, I was purchased a water heater from Croma situated at Thane Kapurbawadi (Ghodbunder Road) and Invoice no is SLA[protected]. Before purchasing, I was clearly asked them that I will required a person who will install this at my home and on commitment from croma executive, I was purchased this product. Croma executive was told that a person will come to my address within 2 days from the delivery of the product. Now it is 11 days passed but no one turned up for installation. Yesterday, i was called twice on helpline number where i was spoken to Laxmi at around 3pm and Fatima at around 7.15pm (call center executive) and they told me that store will call me within 30 min. but no one call me.

I really surprised that Croma is giving such pathetic service and fail commitment.

Kindly arrange a person for installation of this product within 2 days or else I will return this product to Croma.