[Resolved]  Croma — IPhone 13 bought on no cost emi and cash back but both are not reflecting in my statement

Hi,
I am writing after my brief conversation with the customer care executive. Let me first explain my issue in order for you to capture it well. On the 19th of June I had purchased an iPhone from Croma online. The listed price at the time was 78990. There was this scheme ( attaching the picture) in which an hdfc credit card holder gets an instant discount of 4000 plus the option of no cost emi. So at the check out page after i put in my card details. It showed the amount to be paid in six instalment. This is how it looked at the check out page “ no cost emi 12498/ 6 months /no cost. If you calculate the emi amount it’s clear after deducting 4000 on the listed price of 78990 the balance amount of 74990 was divided into six equal instalment. Based on that I went ahead and approved the payment. My only regret is I didn’t take a screen shot of that page. But for your reference I can share how it looks when I tried to buy the same phone on a different listed price. But the process is the same. On the listed amount instant cash back is applied and the rest of the amount is divided into six equal emi. Coming back to my case. I don’t see any cash back nor no cost emi applied. You can check my account for further details. Instead a huge interest component is added and the price of the phone almost around 82000. I am also attaching some screen shot of the statement. Please look into and do the needful.

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I hope this gives a fair idea of my issue I am facing.

Regards

David Dayalan
[protected]

Sent from my iPad

Sent from my iPad