Please also see the email below from Croma for reference.
Hello,
I have been chasing Soham and Pritam from Croma Kalikapur for 20 days now. Still they are not sure what is going on with my refund.
My Credit card due date has reached and I will have to pay interest for the delay. I have multiple times tried to escalate with Croma Kalikapur but all the staff are unprofessional in the store and don't bother at all about customers. Today I will take this further to the consumer forum and post about the experience over social media.
I would also like to share that Croma escalation matrix does not exist it seems. I have tried to escalate to the store manager multiple times but it seems the staff there won't let me even speak to the store manager.
The frustration and trouble I have been through is much more than what I explained above. If someone is interested to respond I can explain further over the phone. Also the escalation is specific to the Croma Kalikapur and not other stores. I have purchased 2 more Iphones from Croma Green Chinar and I am satisfied with their service.
Someone needs to take strict actions against the staff who handled the case from Croma Kalikapur.
Thank You
Abhijit Mitra
+91-[protected]
Dear Sir/Madam,
Greetings from Croma!
With regards to your service request number |SR[protected]|(Apple iPhone 13 128GB Green)We have contacted you on your registered mobile number |[protected]| to inform that refund is processed from our end we have shared your details to finance team once bank reference number get generated your refund will get credit within 5-7 bank working days.
Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.
Regards,
Divya| Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.croma.com
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