Croma — Jbl tws 300 (invoice no : sla[protected]

Address:

Croma T Nagar Chennai

I am writing to you today about the bad customer service experience I had in your store yesterday. I brought a product named JBL TWS 300 (INVOICE NO : SLA[protected] from CROMA STORE, T NAGAR, CHENNAI BRANCH on 31 August 2021 and was using the product for the past three weeks. I must inform you that I’d carefully followed all the instructions o[censored]se but the product was not up to the expectation.

The above product was so poor on calls that the receiver cannot completely listen to the speaker. The condition becomes so worse especially when the speaker is,

1. Riding on a bike (or)

2. Riding on a bicycle (or)

3. Walking on a busy road.

4. And also the said Earpods cannot be used with helmets on head.

Initially I visited your store, just to buy a pair of SONY earpods but because of heavy persuasion from your sales representative I opted to purchase this one.

With all this issues I visited your customer service representative yesterday expecting a product replacement. The guy at the counter was so rude that he is not given proper training on how to deal with the customers. Instead of giving ear to my problem and solving it, he advised me to,

1. Change my mobile

2. Change my network provider

3. Not to use the purchased earpods while riding bike

4. And not to use it on busy roads.

Finally he concluded saying that he and his colleagues will be using the said product for one day and if no defect is noted he will return back the same to me. As expected, I received call from croma today informing that the said product was working fine and I must take it back. All I was expecting was a product replacement and not such a rude retaliation from your customer service department.

All this time I’d purchased four products from your store and returned none of them. This time your customer service representatives behaved in such a way that I was lying to them just to return the purchased product.

Despite of all this frustration I still have strong belief on TATA’s excellent customer grievance redressal system. I hope that my product will be replaced and you shall take appropriate actions to ensure that no repeat of such bad experience to your customers.