[Resolved] Croma — Kent water purifier

suraj gahlot

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	www.croma.com

Dear All,

As earlier below mail concern, I had brought a Kent maxx Water Purifier form Croma oulet, Wakad (via invoice no: SLF02A[protected] dated 18.05.2017). I am continuously follow-ups with Croma Helpline for installation of Kent water purifier on my address from last 5 days but not getting proper response. Yesterday Kent technician person visited us for installation after 5 days and when we open the packing o[censored]nit, It was in bad condition, the machine which is almost 4 yrs., old as Mfg. date of machine is : Aug’13 as mention KR[protected] on Warranty Card. Even Croma has not given update about this. Also found dent & scratches on body, broken Tap, missing accessories for installation in packing (3-Way Connector, S S Ball valve, Screws & plastic inserts, Center Drill Sticker).

I am really irrating the services provided by Croma for Kent Unit.

Requested to you please arrange to refund my amount or replace the unit with other.

Customer Name: Mr. V K Singh
Registered Mob No. : +91- [protected]
Mobile No. for contact: +91-[protected]

Address for Installation Equipment:
Tower 23 – 104, 1st Floor, Blue Ridge Society,
Survey no. 124. Hinjewadi Phase I, Pune 411 057

Regards,
V.K. Singh

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May 28, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.