[Resolved] Croma — laptop issue : hp 14 bf-118tu

vp235

from Mumbai, Maharashtra

Address:

Bhandup west, maharashtra, Mumbai City, Maharashtra

This is regarding unsatisfied customer experience from my side. Purchased hp-pavilion 14-bf118tu
On feb-2019

Hp laptop is under warranty period till now.

After 4 months laptop has many issues.
1. Laptop switched off, not showing any charging indicator.
Contacted croma customer service, they somehow repaired again and handover laptop after 2 weeks.

2. Second time again faced same issues with laptop
Again contacted chroma store to get it fixed..
They returned after 1 week and
They given me all reports but laptop is not getting functioning...

3. Again after one day.. Laptop is not responding..
Seems device is not repaired properly..

Requests to all croma service, please provide proper solution to the customer you have... Since i have paid huge amount to buy this laptop but it's not even functional... This is very negative reflection for customer.

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Aug 25, 2019

Updated by vp235 Kindly provide refund amount given else replace the laptop as per the configuration.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday

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Comments

Mayuri s.patil

from Pune, Maharashtra

Cooling system is not working would request visit of service engineer to resolve the same. It’s been 2 days I have been reaching the customer care no. People there do not respond.
Kindly do the needful.

[protected]

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.