[Resolved] Croma — Laptop Not Working properly

ravadka

Address:

KURLA WEST

Request you to kindly give me resolutio i m purchased product HP Brand LAPTOP Product Description is HP Notebook - 15-db1069au Dated 22/05/2020.In Last 6 months many issues coming like Hang and white spots and some functions not working properly..
Note : Last 6 months visit to croma branch kurla west and meet to Managers but not give me solution ..Manager has told me to call customer care no of hp branch and i m called to hp branch no but no one give response also visit to croma center and hp service center mumbai (Jogeshwari branch) technician saying that to visit croma branch..its not Hp Branch responsibility. Both Reputed Brand not respond properly .Last 6 month going through same situation ..going round and round to both croma & HP Branch.
Now my laptop warranty END DATE IS 21/5/2021.

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Aug 12, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

May 03, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Anil Peerala

Salesman not explained properly during purchase of new laptops
So many salesman his doing over attitude .we have no proudact. knowledge

Totally laptop section to bad

Anil Peerala

Salesman not explained properly during purchase of new laptops
So many salesman his doing over attitude .we have no proudact. knowledge

Totally laptop section to bad

Anil Peerala

jhu beach andheri branch to bad service