[Resolved] Croma — Lenovo laptop model 81WE01QLIN screen resolution...

Dinesh Sonagra

from Surat, Gujarat

Sep 10, 2022

Address:

D/301, Vasupujya residancy, Opp Raj Corner, LP Savani Pal Road, SURAT 394510

I have recently purchased Lenovo laptop model 81WE01QLIN (IdeaPad 3 15IIL05 U) from Croma retail shop surat on[protected].

As per the technical details published on Croma's web site -

https://www.croma.com/lenovo-ideapad-slim-3i-15iil05-81we01qlin-10th-gen-core-i3...⇄

Buy Lenovo IdeaPad Slim 3i 15IIL05 (81WE01QLIN) 10th Gen Core i3 Windows...

Buy Lenovo IdeaPad Slim 3i 15IIL05 (81WE01QLIN) 10th Gen Core i3 Windows 11 Home Thin and Light (8GB RAM, 512GB ..., it shows that this model has 15.6 Inch screen size, IPS screen, 60Hz, resolution 1920x1080.

But I have found that the laptop given to me is showing screen resolution as 1366x768 pixels and it does not have option to change resolution.

Is there any method to set correct screen resolution as claimed in the tech details?

I feel that there is some mistake in delivering the laptop to me. If so please replace the piece.

Please look into the matter and resolve.

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Oct 12, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Sep 10, 2022

Updated by Dinesh Sonagra Please see technical specification defined on Croma web site -

https://www.croma.com/lenovo-ideapad-slim-3i-15iil05-81we01qlin-10th-gen-core-i3-windows-11-home-thin-and-light-8gb-ram-512gb-ssd-intel-uhd-graphics-ms-office-39-62cm-platinum-grey-/p/256307

It is clearly mention in Laptop screen specification that Resolution is 1920x1080 pixels.

Verified Support

Sep 11, 2022

Croma Customer Care's response Hello, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.