[Resolved]  Croma — lenovo laptop s540 15inch

Address:

Croma New Delhi karol bagh pusa road near karol bagh metro station, New Delhi, Delhi

On 20th October 2019 I bought a laptop Lenovo s540 15inch 1tb Hdd & 128gb ssd model from Croma Karol Bagh Pusa road on 10.30 pm From Sales Executive Akshay & product manager Tasleem . On the very first tym when ue sales executive opens the product and switch it on for the very time the screen or display starts blinking majorly . But ur sales executive told me that its just a minor issue which takes place in all Laptop when startes for first time . Even i trusted croma nrand and Sales Executive that whatever he is telling is right and takes the laptop with me to my home. On 20th October i used for an almost an hour in which screen again blinks for one time . Then i used it again on 21st October at night but now the screen display faces a major issue of display blinking and automatically turns on & off . Then at the same time at night i contacted the sales executive and told all the problem to him and sent him all the videos of the laptop which i made from my phone in which its clearly depicting that laptop has some serious issues of display and hardware problem . Then he told me to wait for the morning for response from brand and manufacturer. Then at morning he himself contacts the online service help of lenovo . Then he told me to submit the Laptop at croma karol bagh to see the issues and for checking. Even i have recording of the sales executive in which he confirmed me that laptop has hardware issues. Then he tolds that he has to submit the laptop at the service center of Lenovo Janakpuri 110018. But denied to get it replaced at the same time without DOA letter of Lenovo. Then for 2 to 3 days the laptop was at lenovo service center for diagnosis. Meanwhile i got a call from lenovo service team in which Lenovo service executive told me that its a problem of Hardware issue and it has to replaced urgently and theres no meed of going to service center as lenovo has its onsite warranty. I told the same thing to croma but still they told me that wait for sometime for service center response. but when i called croma i got no response from croma and even the sales executive didn't responded to my calls and messages . Then i visited the croma karol bagh on 25october to my the status. But Adm Satyendar and Store manager Told me to wait for tuesday. Then i called sales executive for knowing the laptop's condition . But they kept saying that he has submitted the laptop to lenovo for diagnosis. At last i visited myself to Janakpuri lenovo care on Wednesday at which i came to know that my laptop was refixed as it has some issue of Display wire so they opened and repaired the laptop without my permission even i told croma very strictly that i dont want my new laptop to get repaired as i used it for just 2 or 3hrs and facing issue from the store itself . So if theres any repair condition i want it to be replaced not repaired. Then i regularly called croma for giving my laptop back for 2 days but they told me to me theres festive season so they are unable to collect it from service center and laptop is now working properly. Then at last i visited karol bagh croma to recieve it on friday 1st November then they told me to collect it as the laptop is now working properly. Then i told them that i will not collect or receive it as it is repaired without my permission . Croma didn't asked me to get it repaired or not . And all the executive at service desk and product manager and sales executives told me that it was not expected to be repaired as they also know that any item under replacement period doesn't seems to be repaired as it has replacement possible. So i told them to get it replaced. They again asked me to give them time for getting it permitted to be replaced. Then i visited again on 6th November as theres no response from Croma about the problem. Then they called their higher team for response but they didn't get any response at same time and now its 8th November and its been 15days that my laptop has been submitted to them and I used my new laptop for maximum 3hrs and they all are telling me get the repaired laptop. Hows its possible even for me to use a repaired laptop as i used it for 3hrs only and problem started on the day of purchase it self at Croma Karol bagh while i was buying it. Now i will take a legal action against u all even i have to sell all my property and assets just to get my laptop replaced .no matter how much time it takes .
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Gursimran Singh