[Resolved] Croma — lg semi 7.2kg washing machine

Akashdeep Bansal

from Mumbai, Maharashtra

Address:

140603

Dear Sir/ Madam

This is to bring in your kind attention that I have purchased LG SEMI 7.2 KG washing machine from your esteemed store in 10th April 2016 and has availed two years extended warranty. For your reference bill has been attached with this mail.

Now the product is not working properly, not able to retain water. So I made a service request to your customer care on 29th July 2019 under extended warranty but nobody is guiding me properly and giving me unnecessary excuses like company shut down, call LG people, call on go service etc etc. We tried all options but all was in vain and nobody is coming to repair the product. As a last option I want to draw your kind attention to my problem through this mail.

You are requested to solve my problem as soon as possible and on urgent basis.

Looking forward to hear from you.

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday

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Comments

sangeethapj

from Mumbai, Maharashtra

I have received a croma privilege card as a gift with label as 20000.
But as per the croma staff at the store, the available amount in card is only 2000.

can anyone check what is the issue and how are the amounts differing.

card number : [protected]

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.