Croma — Liebherr refrigerator complaint

Address:

Room no 8, Jaihind co op housing society, Hanuman nagar, Akurli road, Kandivali East, Mumbai-400101

Dear Sir/Croma Team,

This is in regards to the brand new refrigerator I bought last year
from Croma shop. Please refer to the invoice number SLA[protected]
dated 8th June, 2020 with Model no-LIEBHERR REF FF 2640 TCR 265L AND
serial no is[protected]. The refrigerator was working fine at the time
of purchase and continued to function properly for nearly one year. Of
late, it has developed certain problems regarding its functioning. The
cooling has stopped completely in down section. Four times it was
happened in 1.5 year and now it is fifth time I am facing same issue. Now I am totally frustrated and writing this mail to you. Now my one year
company warranty completed but I have taken two year's extended
warranty from Croma shop.

Croma enjoys a great reputation and goodwill in the market. However,
this experience has left me utterly disappointed. I would request you
to please replace the product at the earliest. I will not afford to raise service request every time for this faulty product.

Thank you,

Yours sincerely
Chandresh
[protected]