[Resolved]  Croma — Mobile

Hi Team,

We have purchased one samsung mobile from croma last month but mobile battery issue and hang issue.

then we had submitted this cell phone to Kharghar croma after 14 days.

Croma team sent this mobile samsung gallery for checking.

After 2 days we had again going to Kharghar store for my mobile.

That time croma person tell me, your mobile we have sent to samsung gallery for checking but as per sumsung person there is some software issue and they update the software. So there is no battery issue to keep your phone I am not replace this phone.

But my question to your Staff how sumsung person used my phone without PIN????

Yesterday again I visited to croma Kharghar store for my mobile phone but again croma person give same reason.

So i dicied we are not give this phone from your store and we will pay all EMI

Yesterday I purchased again new phone to your Kharghar store.

This is TATA company and your team not understand who is TATA and what is TATA...

Hope you're give me positive reply.
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Dec 27, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2022
Croma Customer Care's response
Hello Manoj, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.
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