[Resolved] Croma — my new phone

vandu43

from Mumbai, Maharashtra

Address:

401107

Hi i have purchase samsung c9 pro on 13 dec from bhyander branch n saw that camera quality is third class also phone is hanging... I went to store today morning n they send me to service centre of samsung.. The plastic cover of the back side was removed by service centre executive n saw there was a scratch on phone which is why he is not able to approve doa. Now i don't want this phone i m fed up since yesterday n running around from croma to service centre and visa versa... This is really not acceptable that u guys are not helping me.. Executive has drop an email already n i m really frustrate that the phone is just one day old n i hav3 to face so much of run around.. Worst customer service u guys are giving me.. N i just don't want this phone now... Let me know what u can do

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Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.