Croma — My Phone Not delivered from CROMA.COM with Delhivery courier Partner

Website:

www.croma.com/www.delhivery.com

Dears,

Greetings of the day !!

I am more worried and registering this compliant to know the exact status of my first ever purchase with croma.com.

My Order was expected to be delivered by today (13, OCT 2021), but this did not happen.

With the provided tracking ID from Delhivery courier Partner, I could see the order is still pending for pick-up at the merchant side ( CROMA ).

Then, I too made a personal enquiry with Delhivery courier Partner which is in my home-town, they too give the same response saying product is not handed over to the courier partner it seems.

But the status in the CROMA side says DIP.

The above statements are totally contradicting. Kindly help me here for smooth delivery of my order.

Also a request if feasible, Can you look for the option to convert this order purchase to in store pick-up, so that I can collect from any nearby CROMA showroom as I need to gift this to my family member on this festive occasion.