[Resolved] Croma — Need an answer | |||
I had lodged a complaint on 7th of October for my 1.5 tons split A/C . The technician visited me on 9th of October and informed me that the copper coil needs replacement. It's been 17 days now I have been calling the customer care number everyday to ask when it will be replaced? The executives there are not able to give me an answer and always request for 24hrs or day end for my problem to be resolved. However, nothing has been done. Given the heat in Mumbai this has caused so much inconvenience. Also, people buy croma products due to the after sale service and part availability. My a/c is under extended warranty. My complaint number is MUM71015FS00048. Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Dear dakshata1979,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
Thank you for leaving your contact details with us. We will get back to you shortly.
Regards,
Team Croma