[Resolved]  Croma — No after sales service for ac

Address:

Faridabad, Haryana, 121003

Hi everyone

I wanted to share a bitter experience that i am facing with my croma 1.5 t window ac. I purchased this ac in 2013 and but 2 years extended warranty from chroma itself. My extended warranty was about to expire in april so i called the support line for some help as my ac was not working properly. I had to wait for almost 15 days before a service engineer finally visited. He just powered on the ac and it seemed to be working at that time. I had specified that the issue was intermittent at that time. I asked how can i get it serviced. Hearing which he asked me for a water hose and washed the ac from its back without taking it out from its casing and charged me for service. I paid the amount. My ac worked for about a month and then 11 days back it stopped cooling completely. I made my first call on may 13 a complaint (Del130516fs00068) was registered and i was promised a tech in 3 business days. I called again late tuesday evening on may 17. I was told that my issue was being escalated and i will get a call in next 2 hours. But no one called me. I again called on may 17 and a new complaint was logged del200516fs00119 but still no one responded. I called again on sat asking help but i was far from reality. I was now told that they are again escalating the case and some one will contact me on monday. Today is monday and no one has reached out to me yet. I am from ncr and it the heat is unbearable. I am not sure when will help arrive.

I will neither purchase a croma product ever again nor shall i ever recommend it to any friend or family.

Devesh