[Resolved]  Croma — no body is attending to the AC repair.

Address:

Ghaziabad, Uttar Pradesh

I purchased AC vide invoice no SLF02A[protected] from croma show room at Indrapuram Ghaziabad which offers warranty for 2 years.In addition to this 2 years warranty I was encouraged to get additional warranty for another 2 years. I got that also and so my warranty is for 4 years from the date of purchase[protected]. It is not even 1 year that the Ac is not working. We lodged a complaint with croma customer toll free number which is generaly out of order or message is conveyed it is temporarily out of service, vide complaint no DEL230814F00066 ON 23RD Aug at 2.57PM. The response is mechanic came after 2 days and says gas is to be refilled and hence it has to be taken to CROMA work shop. He discussed with his colleague and we were conveyed that it will take 3 days for the same . We were told the transport will come and shall take the AC for repair tomorrow.That day is yet to come even after 4 days and we are suffering in the bad summer. Is this TATA Product. or say "Ta" "Ta " after u by the product. Why are u spoiling the brand image of TATA which is one of the very few companies in India known in the world. It looks as if it is not CROMA but CRIME by just replacing O with I we have not done any crime buying yr product rather we only build yr reputation when we buy yr product with closing eyes because we respect yr Brand. But I am sorry to say that yr break down maintenance is very very poorly managed and the person incharge should be sacked . do u think I shall wait till winters when the rush will be over, i shall get it repaired. I am very very upset and seen the feed back of other people also which is equaly bad. I shall like to meet the head of your customer support . Kindly give me his tel no and e mail i[censored] r very transparent and a big brand with no values CROMA OR "KARO MA! MA! MA! MA! OH MA! OH MA!" I ALSO INVITE ALL THE SUFFERERS TO FORM A GROUP AND PUT OUR GRIVENCES ON SOCIAL MEDIA NET WORKING AND ELECTRONICS MEDIA. GURJIT SINGH [protected]