[Resolved]  Croma — no refund in cash provided of faulty product as in policy

Address:	Mumbai City, Maharashtra, 400042
Website:	www.croma.com

To whomsoever it may concern,
I have bought a faulty sony power bank from croma bhandup west mumbai and am not getting a refund in cash as per their policy,
When tested in presence of croma customer service desk in croma bhandup west mumbai the product proved faulty by me due to it not complying with its features like "through charge" and capacity of 10000mah which should have charged a 2000mah battery atleast once fully. Then croma sent the product to the service centre, croma says its not faulty even though it doesnt perform the "through charge" feature. They said incase of it being faulty they will provide a voucher from croma of the amount which means i have to buy from their limited choice of products and defies their policy of refund in orignal mode of payment which was me paying cash. The power bank is 10000mah (About 6000mah in real) which means it should charge a 2000mah battery at least 2 times but it doesnt even charge my phone or any phone of 2000mah battery even once fully. The power bank is currently with them and i'm awaiting status and refund with me having done the return of faulty product. I bought the product on 22nd and informed them on 25th within 4 days and they told to return it at the store which i did.
Kindly provide reply and resolution asap.
Thanks

My number is [protected]
And the date of incident is from 26/4/2018