Croma — no service provided - please refund my extended warranty amount

Address:

Vadodara, Gujarat

Dear Concern, I am Harsh Dave from Vadodara. I had bought Croma Split AC 1.5 ton on 25th April 2012. I had also paid an amount for extended warranty, which I have been informed by the customer care executive of Croma that it will continue till 25th April 2015. The invoice no is SLF02A[protected]. I had loged a complaint regarding my AC on 29th April 2014. My complaint number is SR[protected]. The customer service executive assured me of a prompt service within 3 days. But I regret to say that even after many followups, I have not received any service till date. Whenever I talk at the customer service centre, they ask for some more time and do not give any fixed day of the required service. Dear Concern, I have already paid for extended warranty period in advance. Then why this delay should be born by me ? Moreover I have paid for service and not for assurance of service without a fixed time period. The necessity of AC is more in summer days and that is the reason that people buy AC. Moreover i have bought CROMA brand since it is a TATA brand. But I am sorry to say that this TATA brand is not concerned about after sales service. Hence I kindly request you to get refund of my amount of extended warranty paid by me during the purchase of your product. Kindly understand my problem and please cooperate with me. Regards, Harsh Dave. [protected].