[Resolved]  Croma — Non delivery of order #[protected]

Order #[protected]

I had placed order for a couple of items on the Croma website on 3rd October.

Item1: https://www.croma.com/sony-in-ear-truly-wireless-earbuds-with-mic-bluetooth-5-0-...⇄

Item2: https://www.croma.com/croma-10000mah-2-port-power-bank-18-months-warranty-crca00...⇄

Item1 was supposed to be delivered on 5th October & Item2 today i.e 8th October.

I haven't received any of the items till date. Item1, which was supposed to be delivered on 5th, has not even shipped yet. I have made multiple complaints regarding the same with the Croma customer care team via call, email & even twitter but I always get the same response that they have escalated the issue & someone will contact me soon with a resolution. Complaint number provided to me is SR[protected].

No one has contacted me yet & no one is willing to give me a confirmed delivery timeline. I feel like I have lost my money as there is no way to contact any of the higher ups & the customer care do not have a clue regarding my order & just keep asking for 1 more day daily.

You can see the status of my order in the attached pic.

Please look into it at the earliest.