[Resolved]  Croma — Non repair / replacement of air conditioner remote

Address:

New Delhi, Delhi

Dear sir,

My airconditioner is not working from last week i. e. 16.07.2016 and i have lodged complaint same day vide no. del160716fs00017 but my complaint is not attending properly.
After lodging complaint, i raised query from your representative that could i go to your nearest outlet at kamla nagar, delhi for repair the remote and he suggested me to go there. when i went kamla nagar, they refused to attend my complaint as they are not providing any service at their outlet.
Your representative from okhla denied to come at my home and suggested to change the remote without checking, i asked him to know the cost of new remote but he told me that he is not have any idea of cost. on 18.07.2016, i received a sms as "we regret to inform you that order #del160716fs00017 shall be delayed due to unavailability of required spare part."
I hope, remote cost will be lower than repair that why he suggested for replacement of remote but it is extremely sorry to write that i have not received remote till now.

You are requested to please look into the same and provide me remote at the earliest or get repair remote if repairing expenses is lower than remote cost. further, i want to know that how to start a/c manually/without remote.
Thanks

Ashok kumar
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