[Resolved] Croma — Not getting service within warranty | |||
I had purchased LED TV of 'CROMA" brand during nov 2012 and the warrenty is up to nov 2016.Since it is not working and not getting on I lodge the complaint on their toll free no. on 29.7.2015. Till today eve on 6.8.15 after giving daily reminders there is no service man to solve our problem. Since our LCD is covered in warranty they do not care it seems. Dailky in morning they are saying by eve. the tech.team will come. Friends beware of this big srores, they do not care for after sales services. Do not purchase any product from CROMA. Was this information helpful? | |||
Complaint marked as Resolved
Instead of giving reminders to company CROMA call center, we contacted the local stores at Himalaya mall, Ahmedabad. They took note and as it was within the warranty they gave us auxiliary led TV as service piece immediately.
After two days we received a call from the store that our complaint is resolved, as they don't have the part the piece LED TV they will replaced. They gave us liberty to choose any piece from their store and original bill amt rs. 24000/= was deducted from new bill.
I request all the complaintant of croma reail store to contact the store instead to follow up at complaint call center. Croma customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Pranavkmahadevia,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team
Croma