[Resolved] Croma — Not providing exchange and repairing service of the product under warranty

joyjeetu

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 110017
Website:	www.cromaretail.com

I had purchased a product on 12-Jan-2014 from Croma Saket and its invoice # SLF02A[protected]. Croma said “The product cannot be repaired as they don't have the availability of defected part and now you have to buy another product with a depreciation value”. Since my product has 2 years warranty either it should be exchanged or repaired.

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May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.