[Resolved]  Croma — not yet received my products not received any refund even after 6 months

Address:Mumbai City, Maharashtra, 400064
Website:Croma.com

In February 2018 I pre booked few gift cards from Malad croma store palm court complex while placing order I sent them advance cash as bank transfer to book the order next day got a call that I need to do complete payment so that I will receive my gift cards asap so I made full payment of 1.5 lakhs but didn't got response from them for at least 10-15 days always told me there is some issue in their store so delivery will be delayed being a regular buyer I faced such issue many times so told them I will wait but now it's more than 6 mnths everytime they come up with some or the other excuse nd not refunding my amount nor giving delivery
Now I m not interested in product I need my refund else I already started legal process to take my refund
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Oct 14, 2018
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2018
Croma Customer Care's response
Dear Customer (Chiruda),

We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number( if any ) at https://bit.ly/2L9ilGr so that our team can assist at the earliest. Thanks.

Croma, Making Every Day Brighter
Verified Support
Sep 11, 2018
Croma Customer Care's response
Dear Customer(Chiruda),

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter
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