[Resolved]  Croma — Order not delivered, wrong input provided by staff

Address:Croma, Fort, Mumbai

I had ordered a Bose Soundbar 700 from Croma Fort, Mumbai on 24 Jul 22. The order ID is EA7874241 and invoice number is SLE003EA7318664. I wanted the item to be delivered in Uran on 31 Jul 22 and was promised from the Fort store that it will be done without the staff checking the status of the order. As per the BlueDart tracking ID, the item is on hold in Bangalore since 27 Jul 22 for regulatory paperwork. Kindly look into the matter and get the item delivered on 31 Jul 22.
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Sep 1, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
Croma Customer Care's response
This is certainly not the Croma experience we wish for you to have. We have noted down your details, and our customer service team will reach out to you.
Verified Support
Aug 01, 2022
Croma Customer Care's response
Hi, as per internal update, we understand that your product has been delivered. Please let us know if you need any further assistance.
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