| Address: | Ghaziabad, Uttar Pradesh, 201012 | | Website: | www.croma.com |
Dear Sir,
The undersigned is one of the loyal customers of Croma and has been quiet satisfied with the products purchased from the croma stores. The products which the undersigned has bought have been at the best possible rates and have been of good quality.
However the recent experience at Croma has been disappointing. The undersigned has purchased an Apple I Pad Mini 3 tab(Display Piece). The bill dated 01.04.2017 is attached herewith for your kind reference.
The undersigned purchased the I Pad Mini 3 tad from pacific mall in Ghaziabad. It was understood that the ipad sold was the diaplay piece and was offered at Rs. 12000/- without any guarantee. The undersigned agreed to purchase the piece. However the product which was given to me did not have the original cable which could be used for charging and data transfer. The undersigned asked for the original cable during the purchase but it was explained by the sales executive Mr. Shashank that the cable which he is providing is better than the original product as the same is double the length of the original.
Upon using the product at my home it was learnt that the cable which was provided was useless as it could not transfer the files and the charging speed was also very less. It was learnt from experiences of my friends that the Apple products give the best results only with the original accessories. The issue was explained to Mr. Shashank and it was explained by him that the store never offers the original cable with the display piece which are sold to the customers. It was further promised by him that he shall arrange the cable from his friend or from some local market which would be able to transfer the data.
It shall be prudent to mention here that the undersigned always wanted the original apple product along with its original accessories. The sales executive never informed during the event of the sale that the store would not offer the original apple accessories along with the i pads which are sold from the display section. Any such information if provided during the event of the sale would have stopped undersigned from the purchase of the product. It has been more than 3 weeks that the undersigned has explained the sales executive about the problem. Till date my concern has not been resolved.
The sales executive has promised to provide the duplicate cable. However the undersigned does not want to settle any thing less than the original product.
Hope the above issue is clear to the officer who shall be dealing with the above issue.
I hope that the undersigned shall be offered the original Apple I Pad Mini 3 cable for getting the best results and getting the feel which the apple products offer thereby retaining the customer loyalty towards the Brand Croma.
Thanks and Regards
Akhilesh Bajpai
House Number 1058,
Vasundhara Sector 13,
Near Atal Chowk,
Ghaziabad-201012,
UP
Ph No:-[protected]
Email: [protected]@gmail.com Was this information helpful? | 
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