[Resolved] Croma — Poor response of service to my croma automatic top loading washing macchine

kpsatisan

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400050
Website:	croma.com

I have the croma fully automatic washing machine with spinner/drier and drain stopped working for more than 1 month. registered the complaint on 8th July and technician visited after one week to inspect it with remark that the sensor to be replaced and asked me to contact their customer care number for the details. when contacts the customer care they always register a new complaint number and sms me. After repeated attempts past one month, I was informed that my claim id is 207179 and po number is 4783. my machine is under extended warranty. Why croma is taking this much time to arrange a spare at a place like Mumbai for a 3 year old product.
I want to know when this machine will get repaired . in this rain affected period without washing machine drier croma is pouring curse .

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May 26, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.