[Resolved]  Croma — Poor service and harassment to consumer

Address:

Pacific Mall Store

Pathetic shopping experience ever had wherein fake commitments were made by duty manager and sales representative from apple. I was manipulated to make pre booking to complete targets and later i was asked multiple times to cancel the booking.

Purchased phone because i was left with no choice as i was not using any phone.

Apple representative confirmed phone for me to be available on Sep 16 as pre booking was done in advance.

On sep 16, i visited store and was there for about good 6 hours and left store by 7:00pm with a confirmation of phone available for purchase till sep 17 as i wanted to buy phone using icici card and taking benefit of sat-sun offer at croma.

On 17 Sep, i called apple representative to seek confirmation before my visit to store for purchase wherein i was assured again that phone is available to purchase and i can come.

As soon as i reached croma store, i was informed that phone was sold yesterday at around 09:00pm to another customer who earlier refused to make purchase.

Phone i booked was apple iphone 14 pro deep purple color in 128gb variant costing 129900/-

I was informed by duty manager to cancel the booking again n again as they sold pre reserved phone for me to another customer on first come first serve basis.

My disappointment-

I was never informed about first come first serve service.

Fake assurance and commitment by apple representative- Dalbir and Duty Manager Vinod. Assuring a consumer of product availability and keeping consumer to mentally harassed pressurizing to cancel the booking (obviously targeted were met)

I made purchase of iphone by paying extra Rs. 10000/- as i was left with no option to get the phone i prebooked.

I am demanding refund or compensation of what i paid extra else i will be seeking aid from consumer court.

Phone - [protected]
Compaint for croma store pacific mall tagore garden new delhi