[Resolved]  Croma — Poor service by croma and ifb ... 6 months to do servicing of dishwasher

Address:600043
Website:blog.cromaretail.com

Rajagopal plot no.3 anjenayar nagar, katcherimalai water tank, zameen pallavaram, chennai 43 with respect to servicing of my ifb dish washer machine, which i bought on[protected] for which i booked many complaints and no person have attended the fault . even the last fault complaint should be open but ifb and your company is cheating us without repairing it you have closed the service call. -- i request you to attend the fault immediately, for which you have received extended warranty amount as per the extended warranty code 172709. moreover the machine itself has 2 years warranty as per your papers.. i expecting you to replace the machine wholly if it is not done within this week as already we have suffered a lot without dishwasher and paid around 30000/. to your firm. i.rajagopal / [protected] / [protected] // inv. no. slf[protected]
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May 24, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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