[Resolved] Croma — poor service for croma tv remote replacement

Harshad Maldikar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400014

This is to bring to your notice about the pathetic services offered by the croma service center. Below are the details

1] i have logged complaint mum250319fs00811 for my faulty tv remote on 25th march. Engineer visited to site and inform that this need to be replaced by new remote. He confirmed it's in warranty so no charges will be levied.
2] i got message on 27th that complaint closed but there was no replacement made. I called service center and asked them to book complaint again mum 270319fs00982.
3] again i got message on 1st april that complaint closed so i again called them to lodge complaint.
4] today engineer visited to home and asked for rs 425 as remote charges.

It's really frustrating for me to experience such a pathetic service from croma, it's really annoying to see brand like tata is offering service with such a lackluster approach.

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Aug 16, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday

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Comments

nisseem deshpande

from Mumbai, Maharashtra

Purchased washing machine on 15/04/2018...it's giving electric shock. There's no problem with the earthing.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.