[Resolved]  Croma — Poor service under Warranty Period

Address:

Ghaziabad, Uttar Pradesh

I Arun Dwivedi is a frustrated customer of Croma, I have 25 products of croma in my house. Products are working good, but problem starts with warranty and extended warranty period. my AC was faulty i have lodged complaint to customer care, they told me to lodge complaint to extended warranty no. i have lodged the complaint. after 2 days mechanic came and told problem is not sought out here unit will go to workshop, and another man will come to take the unit after 2 days another man came and taken the unit. after 5 days (on repeated request) the unit came to my house with another problem. the gas issue was rectified but motor fan is doing very noise. i have refused to take the unit but they told me that another mechanic will come to rectify the problem ( I would like to remind you that when the unit was taken by the mechanic to workshop unit was taken without noise). i thing my unit was changed with some one. after so many reminders to supervisors and seniors the another mechanic came and taken my unit's motor. It was the story of croma service. my small grand daughter is suffering since last 15 days. still there is no report when my unit is working fine. Every year problem persist and the same type of service given by croma service centre. I request all of face book user please take care purchasing products from croma.