[Resolved]  Croma — Poor Service with no ownership

Address:

Gurgaon, Haryana

I have bought an AC from croma. I am facing an intensive issue with my AC and more with your team available at toll free number. I had registered a first complaint for the AC on friday May 30 and 7 AM. The issue reported was that there is a significant delay in the AC getting powered on after the supply is given. The timeline as suggested by the customer support team was 48 hours and no one visited my place on May 30th and May 31st as per the commitment. When called back on sunday, the team suggests that I should not consider the day of friday though I have logged the complaint at 7 AM in the morning. Finally I got a call from your support engineer on monday and we scheduled a service on thursday. After the servicing on thursday, the AC worked for a couple of hours and not getting the power since then. When called to your team again, they suggested another 48 hours and after telling them that this is a repeated call, the assurance of 12 hours was given. Even though the timeline has expired, there is no appropriate response from your team. Now the call is answered and then put on hold until we disconnect it. Seeing this kind of approach, I wish and believe that I should have not gone with croma. I believe that an instant corrective action will be taken after this email. There are such big issues with the customer care team that they will not connect you to any of their senior nor the issues will be resolved in time. Fake commitments are given to keep the customers at bay, -- Thanks Mudit Kumar Gupta Mo: [protected]