Croma — Product canceled. No Refund

I have cancelled the product on april 24, 2020 for the order id[protected], its being more than 23 days long, i have not received the refund. So worst service provide by croma. When i will get the refund?. I have contacted customer care service many times. But no useful response received still. I have received the mail on may 8 saying that there was a service request created for my complaint by mentioning this number sr[protected] and is promising that i will get refund in 5 to 7 days. But at the time of writing this mail (May 17). No refund has received.