[Resolved] Croma — Product cannot be exchanged

Sampath10

from Warangal, Telangana

Address:	50034
Website:	www.croma.com

This is sampath, i brought pro-fit wireless bluetooth earphones from croma store at jubilee hills on[protected].
But i want to exchange that product, the product is in sealable condition, so i went to store on[protected]. But the sales boys named abdul mazir, anand b and operations adm naveen kumar m id 4761 telling that the product cannot be exchanged.

Croma mentioned exchange policy clearly in bill stating that exchange can be done in 4 days of sealable product, but am unable to exchange the product at that store.

The sales boys and adm telling stories that they cannot exchange product once it is opened.

If so then why croma mentioned exchange can be done in 4 days at the back of bill.

Please look in to this matter for immediate solution.

Am attaching bill please find.
Awaiting for your reply with solution.

+2 photos

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May 28, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Deepak India

from Delhi, Delhi

Hello,

your croma staff telling lie, wrong information, wrong commitment.
Very poor service.We are very unsaid for your service.
My register MOB no [protected].
Deepak Singh
Please check my product situation and confirm.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.